RETURNS
ATELIER GODOLE RETURN POLICY
Atelier Godolé accepts the return of unused items in their original condition upon presentation of the original invoice within 14 days of order receipt, for exchange or credit note.
Online purchases can only be returned for exchange or credit note via post, to the Atelier Godolé Head Office.
Purchases made at Paris and Berlin stores can be returned for exchange or credit note, to either location.
Purchases made at Atelier Godolé stockists, are subject to the return policies and procedures of that vendor and will not be accepted for return in person or via post directly to Atelier Godolé.
Atelier Godolé cannot be held for return parcels that are lost. In turn, we recommend returning the parcel using a registered postal service.
Where a store credit is elected, we cill communicate via email to confirm once this has been processed.
Any Bespoke or Custom pieces are final sale, and cannot be returned for exchange or credit. This does not include pieces that are purchased as Made to Order or Pre-Order through our online store.
Please direct any questions or concerns regarding our Return Policy to contact@ateliergodole.com
Faulty Items
If a faulty item is received, please contact our Customer Service Team, to arrange return via post or in person to our Paris and Berlin stores for assessment. If the item is deemed to have a manufacturing fault, a repair or replacement will be issued. A refund will be issued if we cannot repair or replace the item.
Return postage of items with manufacturing faults will be covered by Atelier Godolé.
Please consider and follow the recommended care instructions for all Atelier Godolé items, as those considered faulty due to reasonable general wear and tear or customer mistreatment will not be considered for replacement or refund.
How to Process a Return
Customers must contact Atelier Godolé by email within 14 days from the date of purchase in order to make a return for exchange or credit note.
In order to process your exchange note, please email
contact@ateliergodole.com with the following information:
- Original Order Reference Number
- Date of Purchase
- Items to be returned for exchange or credit note
- State the reason for return
- State your preference of exchange or credit note
Returns must be sent via Registered Post and directed to :
Atelier Godolé
6 Rue de la Mare 75020 Paris France
Please note, Atelier Godolé will not be responsible for return shipping costs nor duty reimbursement in the case of international purchases (other than faulty items) for the exchange of change of mind items. It is the responsibility of the customer to cover shipping costs to dispatch their updated order upon exchange of goods.
Atelier Godolé reserves the right to deny a return if it does not meet our returns policy.
